Shipping and Return Policy

Shipping Policy:

Upon entering your shipping information, the charges will be computed and presented to you. This way, you will have a clear understanding of the precise shipping cost before proceeding to enter your credit card information and finalize your order.

Important Shipping Information:

To ensure prompt delivery of your order, it is essential to accurately input your address. While our systems assist in standardizing addresses, please verify that you include any relevant suite, apartment, or unit numbers. Incomplete address information may cause delays in delivery. We cannot be held accountable for delays or misrouting of orders resulting from incorrect information. If you need assistance in correcting an address for an order you have placed, kindly reach out to us.

Tracking Your Package:

Once your order is dispatched, we will promptly send you an email containing a confirmation of shipment. This email will include a tracking number, accompanied by convenient links to the shipping carrier's websites. You can easily track the progress and status of your order using this tracking number. If you require any assistance in tracking your order, please do not hesitate to contact us.

Return and Exchange Policy:

We prioritize your satisfaction and strive to provide you with an exceptional experience when using our high-quality products. Our commitment to excellence is reflected in every aspect of our offerings. To further enhance your confidence in our merchandise, we have refined our return policy. As of now, our return policy is as follows:

• Returns will be accepted within 7 days from the date the product is received.
• All returns are subject to a restocking fee of $25.
• Our team will review and approve returns after verifying that the hair extension has not been worn and is in good condition.

Please follow these guidelines when initiating a return:

• Ensure the return request is made within 7 days of receiving the product.
• All returns will be charged a restocking fee of $25.
• Returns are subject to approval by our team after verifying the hair extension is in unused and good condition.

We recommend thoroughly inspecting your order upon receipt to ensure it meets your expectations. If you have any concerns or questions about your order, please contact us at info@guapamia.com.

Our customer support team is dedicated to assisting you and ensuring your satisfaction with our products. Thank you for your understanding and cooperation. If you have further questions about our return and exchange policy, please don't hesitate to reach out to us at info@guapamia.com.